1. Information Collection: We collect personal information like your name, email address, billing address, and payment details to process orders and provide customer support.
2. Data Security: Your information is securely stored using encryption and industry-standard security protocols to prevent unauthorized access or disclosure.
3. Third-Party Disclosure: We do not sell, trade, or share your personal information with third parties except for processing payments and delivering orders.
4. Cookies: We may use cookies to enhance your browsing experience and analyze website traffic. You can opt-out of cookies through your browser settings.
5. Opt-Out: You have the right to opt-out of marketing communications or request the deletion of your data from our records.
By using our website and making online payments, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
At Gokul Farms, customer satisfaction is our priority. If you need to return a product purchased from our e-commerce website, please review our Return Policy:
1. Eligibility: You may return unused and unopened products within seven days of purchase for a refund or exchange.
2. Return Process: Contact our customer support team to initiate the return process. You may be required to provide proof of purchase.
3. Refunds: Refunds will be issued to the original method of payment within three days of receiving the returned product.
4. Return Shipping: You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for a replacement or refund.
6. Non-Returnable Items: Some items may not be eligible for return due to hygiene reasons or regulatory restrictions. These items will be clearly marked on our website.
Our Return Policy ensures a hassle-free shopping experience for our customers. If you have any questions or concerns, please contact our customer support team.